To request a refund, the following criteria must be met:
• The refund request must be submitted within 24 hours of delivery.
• The product must be in its original packaging and condition.
• The item should not be excessively used or damaged by the customer.
• The customer may be required to provide proof such as an unboxing video or clear photos of the product.
If these conditions are met, our team will review the request and process the refund accordingly.
Wrong or Damaged Products
If you receive a wrong product or a product that is damaged, defective, missing parts, or different from the description on ITRANAH, we will process a refund after verification.
To initiate a request, please provide proof such as:
• Unboxing video
• Clear product photos
Returns may be accepted if the product meets any of the following conditions:
• Physically damaged
• Missing parts or accessories
• Defective product
• Different from the description on ITRANAH
Order Cancellation
• Orders can only be canceled before shipping.
• Once the order has been shipped, cancellation is not possible.
To cancel your order before shipping, please contact us:
Customer Care: +91 9239652172
Email: contact@itranah.com
WhatsApp: +91 9239652172
Note: If we are unavailable on call, please email or WhatsApp us and our team will respond as soon as possible.
